Conversion Map - Crew
This review page proposes the research scope, source plan, assumptions, output paths, and approval gates for mapping how Crew evaluators become customers. It does not yet write research/crew/conversion-map.md or research/crew/conversion-map-interview.md.
Review Boundary
approval requiredThis page is a scope gate. The conversion model, evidence matrix, proposed canonical markdown, and interview artifact should be built only after the scope is approved through compiled YAML from this page.
Resolve Crew as the active product path, identify available inputs, propose scope, list assumptions, and prepare approval gates.
Synthesize final conversion claims, write canonical markdown, confirm this alignment page, or route to downstream transaction/packaging work.
Crew is the product path, not an ICP label. Conversion mechanics stay separate from checkout, payments, refunds, fulfillment, and receipts.
Source Coverage
scope evidenceThe following files are available for Stage 2. Rows are source availability, not final conversion findings.
| Source | Status | Conversion Questions It Can Support | Use In Stage 2 |
|---|---|---|---|
research/crew/journey-map.md | Available | Evaluation, decision roles, conversion trigger, timeline, first value, objections, churn risks. | Primary required base document. |
research/crew/icp.md | Available | Platform Eng Lead primary buyer/user, Startup CTO secondary, VP Eng/CTO economic buyer, Finance influencer, Security blocker. | Buyer-role map and conversion motion split. |
research/crew/positioning.md | Available | Read-only billing wedge, cross-tool aggregation claim, anti-positions, PLG + sales-assisted motion. | Proof and objection framing. |
research/crew/competitive-analysis.md | Available | DIY spreadsheets, Cohrint, Requesty, DX, Worklytics, Exceeds AI, native convergence risk. | Objections, alternatives, and proof burden. |
research/crew/expansion-map.md | Confirmed | Shared-account Crew-to-Trace cross-sell, role expansion, showback-to-chargeback governance path. | Late conversion and expansion-adjacent signals only. |
research/crew/lifecycle-metrics.md | Confirmed | Activation-to-conversion events, cfo_question_answered, aha_surprise_logged, sales-assisted vs self-serve cycle time. | Instrumentation implications for conversion. |
alignment/onboarding-map-crew.html | Review only | First-session activation flow if approved later. | Reference as pending context; do not treat as canonical evidence. |
| Monetization / pricing / GTM docs | Not found | Package names, trial limits, seat vs usage pricing, sales-assist thresholds. | Call out as open gaps; do not invent firm packaging. |
| Product code, analytics, feedback, specs | Not found | Observed funnel rates, real objections, checkout behavior, user feedback. | Mark as unvalidated and future instrumentation. |
| Input Group | Readiness | Stage 2 Role |
|---|---|---|
| Journey + ICP | Available | Base evaluation and buyer-role model. |
| Lifecycle + Expansion | Confirmed | Conversion events and role/scope expansion signals. |
| Positioning + Competition | Available | Proof burden, objections, and alternatives. |
| Monetization, GTM, feedback | Missing | Explicit assumptions and gaps, not firm recommendations. |
Proposed Research Scope
stage 2 plan| Area | Stage 2 Questions | Explicit Non-Goal |
|---|---|---|
| Evaluation path | How does a Platform Eng Lead or Startup CTO move from cross-tool reveal to paid commitment? | No homepage copy or campaign plan. |
| Trial / demo / PLG motion | What should be self-serve, what needs sales assist, and what proof unlocks team rollout? | No final packaging or price points without monetization research. |
| Buyer and decision roles | Who champions, who pays, who influences, who blocks, and what proof does each role need? | No enterprise procurement workflow beyond conversion-relevant blockers. |
| Conversion trigger | Which event moves evaluation to commitment: CFO question answered, aha surprise, report export, team invite, or something else? | No retention or expansion model rewrite. |
| Objections and proof | What will evaluators doubt: API granularity, native controls, read-only coverage, ROI linkage, security, or tool consolidation? | No live competitive teardown beyond source-plan needs. |
| Pricing and packaging implications | What packaging questions must be answered before paid conversion is believable? | No checkout, payment, invoicing, refunds, or receipts. |
| Drop-offs and recovery | Where does evaluation stall after activation, and what recovery action is appropriate? | No lifecycle email sequence build-out. |
Assumptions And Confidence
open questions| Assumption | Confidence | What Would Change The Conversion Map |
|---|---|---|
| Primary conversion motion splits by persona: Platform Lead is hybrid PLG plus sales-assisted; Startup CTO is self-serve. | Medium-high from ICP and journey docs. | Customer interviews showing a different buyer or decision owner. |
| The paid trigger is proof of understanding and attribution, not generic savings. | Medium-high from journey and lifecycle docs. | Feedback showing evaluators only pay for hard savings or enforcement. |
| Packaging is unresolved; the map can name packaging implications but not final prices or plan limits. | High. | A monetization/pricing artifact or explicit user decision. |
| Per-developer attribution is technically feasible enough to demo value. | Medium-low until provider API validation. | Billing APIs exposing only aggregate spend, requiring a different proof model. |
| Native vendor budget controls remain a conversion objection, not a full substitute. | Medium; needs current verification during Stage 2 if used as a live market claim. | GitHub, Claude Code, Cursor, or Devin/Windsurf shipping cross-tool-like controls. |
| Onboarding activation details are pending until the onboarding page is approved. | High. | Final onboarding approval YAML or canonical onboarding docs. |
Stage 2 Preview
expected review formatIf the gates approve scope, the next conversion-map pass should create a full Stage 2 review page and non-canonical working packet before canonical markdown is written.
- Research Scope Approved status block with approved source coverage, assumptions, outputs, and open caveats.
- Executive Findings with confidence labels for the conversion motion, evaluation path, trigger, and proof burden.
- Evidence Matrix separating claims, source/path evidence, inference, confidence, assumptions, and decision impact.
- Working Packet Review rendering the full proposed
research/crew/conversion-map.mdandresearch/crew/conversion-map-interview.mdsubstance. - Visual diagrams for evaluator path, role map, proof ladder, objections, and conversion drop-offs.
- Alternatives / Lower-Confidence Findings including native-tooling, DIY spreadsheet, pricing, and security objections.
- Source Coverage & Gaps with any current external checks clearly labeled if performed.
- Final Artifact Approval gate for Stage 3 canonicalization.
The eventual canonical conversion map will follow the required sections: Summary, Evaluation Path, Buyer And Decision Roles, Conversion Trigger, Objections And Proof, Pricing And Packaging Implications, Drop-Offs And Recovery, Product Gaps, and Next Steps.
Output Paths And File Changes
destinationStage 1 writes this review page and the alignment index. Stage 2 may write a non-canonical working packet. Stage 3, after final approval, may write the canonical conversion-map artifacts.
| Path | Timing | Purpose |
|---|---|---|
alignment/conversion-map-crew.html | Now | Stage 1 scope-review page. |
alignment/index.html | Now | Central alignment index entry. |
research/crew/_working/preliminary-conversion-map-research.md | After Stage 1 approval | Stage 2 non-canonical working packet, if the approved flow follows prior staged research pattern. |
research/crew/conversion-map.md | After final Stage 3 approval | Canonical conversion map. |
research/crew/conversion-map-interview.md | After final Stage 3 approval | Interview, evidence, prompt, and approval record. |
Post-Approval Route
routingWhile this page is in review, the next action is to review and compile YAML from this page. The route below determines what should follow after the conversion-map cycle is approved and canonicalized.
Compile Responses
Answer one or more gates, or select section feedback, then compile YAML. A complete response with every required gate answered with approving options and no unresolved negative feedback can be pasted back to the agent to authorize Stage 2 research.